Privacy Policy
Last Updated: January 2025
At jeluxelevi, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you interact with our financial terminology services and educational resources.
We're committed to transparency. You deserve to know exactly what happens to your data, why we need it, and how you can control it. This isn't just legal obligation – it's about building trust.
Questions about your data? Contact our privacy team at support@jeluxelevi.com or reach us at Sawley Rd, Breaston, Derby DE72 3EF, United Kingdom.
Information We Collect
We collect different types of information depending on how you use our services. Here's what we gather and why:
Information You Provide Directly
When you sign up for our financial terminology resources or contact us, you might share:
- Your name and email address when creating an account
- Contact details if you reach out for support or inquiries
- Payment information when accessing premium content (processed securely through third-party providers)
- Professional background details to tailor educational recommendations
- Feedback and survey responses to help us improve
Information Collected Automatically
Like most websites, we automatically gather certain technical data:
- Device information (browser type, operating system, screen resolution)
- Usage patterns (pages viewed, time spent, navigation paths)
- IP address and general location data
- Cookies and similar tracking technologies
We never collect sensitive financial data like bank account numbers or credit card details directly. All payment processing is handled by certified third-party providers who maintain their own security standards.
How We Use Your Information
Your data serves specific purposes. We don't collect information just because we can – each piece has a reason:
| Purpose | Why It Matters |
|---|---|
| Service Delivery | To provide access to educational content and respond to your requests |
| Personalization | To recommend relevant financial terminology resources based on your interests |
| Communication | To send updates, newsletters, and important service announcements |
| Improvement | To analyze usage patterns and enhance our educational offerings |
| Security | To protect against fraud and unauthorized access |
| Legal Compliance | To meet regulatory requirements under UK data protection laws |
We use your email to send relevant updates about our services. You can opt out of marketing communications anytime – just use the unsubscribe link in any email or contact us directly.
Your Privacy Rights
Under UK data protection laws, you have comprehensive rights regarding your personal information. Here's what you can do:
Access Your Data
Request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
Update or fix any incorrect personal details. You can do this through your account settings or by contacting us.
Request Deletion
Ask us to delete your personal data, subject to legal retention requirements and legitimate business needs.
Restrict Processing
Limit how we use your information in certain circumstances while maintaining your account.
Data Portability
Receive your data in a structured format to transfer to another service provider if you choose.
Object to Processing
Opt out of specific data processing activities, particularly for direct marketing purposes.
To exercise any of these rights, email us at support@jeluxelevi.com with your request. We'll verify your identity and respond within the legal timeframe. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Data Security and Protection
We implement multiple layers of security to protect your personal information from unauthorized access, alteration, or destruction.
Technical Safeguards
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Secure database storage with encryption at rest
- Regular security audits and vulnerability assessments
- Restricted access controls – only authorized personnel can access personal data
- Automated backup systems with encrypted storage
Organizational Measures
Beyond technology, we maintain strict internal policies. Staff receive regular privacy training. We conduct background checks on employees with data access. Our team operates on a need-to-know basis – people only access data necessary for their role.
No system is completely secure. While we work hard to protect your information, we can't guarantee absolute security. If we detect a data breach affecting your personal information, we'll notify you and relevant authorities within 72 hours as required by UK law.
Data Sharing and Third Parties
We don't sell your personal information. Period. But we do share data with specific third parties who help us operate our services:
Service Providers
We work with trusted partners who process data on our behalf:
- Cloud hosting providers for secure data storage
- Email service providers for communications
- Payment processors for handling transactions
- Analytics tools to understand how users interact with our content
- Customer support platforms for managing inquiries
These partners are contractually obligated to protect your data and use it only for specified purposes. They can't use your information for their own marketing or share it with others.
Legal Requirements
We may disclose information when legally required to comply with court orders, regulatory investigations, or other legal processes. We'll notify you about such requests unless prohibited by law.
Cookies and Tracking Technologies
We use cookies – small text files stored on your device – to improve your experience and understand how people use our site.
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality. You can't opt out of these without affecting core features.
- Performance Cookies: Help us understand which pages are popular and identify technical issues.
- Functional Cookies: Remember your preferences like language settings or username.
- Analytics Cookies: Track how visitors interact with our content to help us improve.
You control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though this might affect site functionality. Our cookie banner lets you adjust preferences when you first visit.
Data Retention
We keep your information only as long as necessary for the purposes outlined in this policy or to meet legal obligations.
Retention Periods
- Account information: Retained while your account is active, plus 12 months after closure
- Transaction records: Kept for 7 years to comply with financial regulations
- Support correspondence: Maintained for 3 years to resolve ongoing issues
- Marketing communications: Stored until you unsubscribe, then removed within 30 days
- Analytics data: Aggregated and anonymized after 26 months
When data reaches the end of its retention period, we securely delete it from our systems. Some information may persist in backup systems for up to 90 days before complete removal.
International Data Transfers
Your information is primarily stored and processed within the United Kingdom. Some service providers may operate from other countries, potentially outside the European Economic Area.
When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses approved by UK authorities or other legally recognized transfer mechanisms. Your data receives equivalent protection regardless of where it's processed.
Children's Privacy
Our services are designed for adults. We don't knowingly collect personal information from anyone under 16 years old. If you're a parent or guardian and believe we've inadvertently collected data about a child, contact us immediately at support@jeluxelevi.com so we can delete it promptly.
Changes to This Policy
We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.
The "Last Updated" date at the top shows when changes were last made. We encourage you to review this policy regularly. Continued use of our services after updates indicates acceptance of the revised terms.